Effective Date: October 5, 2025

Introduction

Welcome to HVO. This Privacy Policy describes how HVO (“we,” “us,” “our,” or “the Site”) collects, uses, discloses, and safeguards your personal data when you visit or use our website  hvofitness.com , purchase or use our products or services (the "Services"), or otherwise interact or communicate with us (e.g., customer support, inquiries).

For the purposes of this Privacy Policy, "you" or "your" refers to any user of our Services, whether as a customer, visitor, or any individual whose information we process under this policy.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy, including the collection, use, and disclosure of your information as outlined herein. If you do not agree with this policy, please do not use or access any of the Services.

How We Collect and Use Your Information

We collect personal information about you from various sources when you use our Services. The types of data we gather depend on your interactions with us.

Information We Collect and How We Collect It

Information you provide directly:

• Contact details: Name, address, email, phone number
• Order details: Billing/shipping address, purchase info
• Account credentials: Username, password, security data
• Activity data: Items viewed or added to cart/wishlist
• Support interactions: Any info shared via customer service

Information collected automatically: through cookies and tracking technologies like Google Analytics and Meta Pixel, which help us understand how you use our site and marketing content.

Information from third parties: including service providers who assist us.

How We Use Your Information

We may use your information to:

• Provide and improve our Services
• Communicate with you
• Comply with legal obligations
• Enforce our terms and policies
• Protect our Services and users

Note: Certain features require specific information. Providing such information is optional but may limit your access to those features.

Note: We only use your data as permitted by law and take steps to keep it secure.

Cookies & Tracking Technologies

We automatically collect certain information about how you interact with our Services — this is called Usage Data. To gather this data, we use cookies, pixels, and similar tracking technologies ("Cookies").

Usage Data may include:

• Information about your access to and use of our Site and account

• Device and browser information

• Network connection and IP address

• Interaction patterns and usage behavior within the Services

Why We Use Cookies

Like many websites, we use Cookies on our Site to:

• Operate and enhance our Site and Services

• Remember your preferences and settings

• Run analytics to understand how users interact with our Site (as part of our legitimate interest to improve and optimize our Services)

• Allow third-party tools and service providers to tailor content, products, and advertisements both on our Site and across the web

Your Cookie Choices

When you first visit our Site, you will be prompted to consent to the use of non-essential Cookies. You can manage your preferences at any time using our Cookie Settings tool.

Note: Removing or blocking Cookies may impact your experience and limit the functionality of certain Services.

Do Not Track (DNT) Signals

Our website currently does not respond to “Do Not Track” signals sent by browsers. However, you can still manage Cookies manually through your browser settings or via our cookie control tools.

How to Manage Cookies in Your Browser

• Chrome: https://support.google.com/chrome/answer/95647

• Firefox: https://support.mozilla.org/en-US/kb/cookies

• Safari: https://support.apple.com/en-us/HT201265

• Edge: https://support.microsoft.com/help/4027947

• Opera: https://www.opera.com/zh-cn/help

How We Disclose Personal Information

This section sets out the circumstances in which we will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure to Service Providers

We engage third-party service providers to support business operations. All providers are contractually bound to confidentiality and data protection standards. Service categories include:

• Telecommunications providers

• Cloud hosting and IT infrastructure (primarily U.S.-based)

• Web analytics and development (e.g., Google LLC)

• Payment processors (e.g., PayPal)

Disclosure to Comply with Legal Obligations

We may disclose your data to comply with U.S. federal/state laws or international obligations, such as:

• Valid court orders, subpoenas, or regulatory agency requests

• Compliance with the CLOUD Act or international treaties

• Notification of government data access unless prohibited

Disclosure to Other Third Parties

We may share your information with:

• Google (via Google Analytics, anonymized)

• Our advisors, contractors, affiliates, insurers, and business partners when required for operations

How We Store and Protect Your Information

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

• Secure servers and TLS encryption

• Minimal access with verification

• Anonymized data handling wherever possible

Transmission Warning
Please note that transmission over the internet (e.g., by email) is not 100% secure. You transmit information at your own risk.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have specific rights such as:

• Accessing your personal data

• Correcting or deleting data

• Withdrawing consent

• Opting out of marketing

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights:

• The right to know what personal information we collect, use, disclose, and sell

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information

• The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us at service@hvofitness.com. We will verify your identity before responding to your request, as required by law.

ADDITIONAL INFORMATION

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

Customer Service Help

For any questions about this Privacy Policy or to exercise your privacy rights, please email us at service@hvofitness.com.